A note from John Manning.
Hello Bakersfield Office,
Thanks for the spending time with Stacey & I regarding the new and exciting times in D & D Claims Services for our Clients.
The Insurance World is ever changing especially in customer service for policy holders when it comes to claims. The Insurance Companies are competing for the market share by offering seamless claims service when insured’s contact the carrier directly. As we discussed, there are several advantages for “offering” the Claims 800 # on certain claims. In addition, D & D has closely monitored these services based upon our internal claims. “The Wait is Over”.
So to re-cap here are some of “options” to consider when the client has a low severity claim.
- Auto Windshield & Tow. Provide Client with the Insurance Co. 800 #. Immediate claims schedule and service.
- Personal or Commercial Lines Low Severity Property Claims. Provide Client with the Insurance Co. 800 #. Immediate Mitigation Vendor Service.
- Pocket Storms – Influx in claims. Provide Client with the Insurance Co. 800 #. Immediate Mitigation Vendor Service.
- Late Afternoon, after hours or weekend claims. Provide Client with the Insurance Co. 800 #.
Our Agency is growing and were looking for better customer service options. Our D & D Claims Department is focusing on mid to high severity claims to utilize more of our extensive expertise. Remember, our Agency will get the Insurance Co. notification if the Client chooses this option to call the carrier directly and/or email us a Claim Form afterwards. We will monitor/advocate as usual.
We are always here regardless of the circumstance. It’s what best fits our Client.
Downloads:
| John Manning Vice President of Property & Casualty Claims DiBuduo & DeFendis Insurance Brokers, LLC 6873 N. West Ave. | Fresno, CA 93711 Office: 559.432.0222 | Direct: 559.437.6824 Email: [email protected]| Fax: 559.439.2728 | dibu.com CA License #0E0209 |