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Wildfire Preparation and Recovery Tips from Travelers

Travelers is continuing to monitor the progression of the fast-moving wildfires that are currently impacting various California counties. Because the safety of our agents and customers is important to us, we’d like to share some steps that may be taken to help you prepare and stay safe.

We will also provide these preparation and recovery tips to personal and business insurance customers later today.

For Personal Insurance Customers

	Prepare for a Wildfire
	Prepare an evacuation plan
	Build an emergency preparedness kit in case you’re evacuated quickly or you can’t return to your home
	Monitor nearby wildfires on statewide fire maps published by the California Dept. of Forestry and Fire Protection
	Above all else, please follow local evacuation notices to help protect the personal safety of yourself and others

For Business Insurance Customers

In addition to the above, have a business continuity plan with alternative arrangements for continuing critical operations. Here are some additional resources to consider that may help you reduce the risk of property damage and of injury to you, your family, and employees:

	Emergency preparedness
	IBHS: Reducing Wildfire Risk, Commercial*
	American Red Cross: Wildfire Preparedness*

Claim Reporting

To offer further assistance, Travelers Claim professionals have set up a customer resource center at the following location:

Ventura Beach Marriott
2055 Harbor Blvd.
Ventura, CA 93001
Map It

At the resource center customers will be able to:

	Speak directly to one of our Claim professionals
	Begin the claim process, or receive assistance with an existing claim
	Receive an advance for a covered loss

We’re here to help when your customers need us most. If your customers experience damage or loss, they can contact us:

Online at:

https://www.travelers.com/claims/report-claim/index.aspx (This is a customer reporting site that also is available to agents to report claims on their customers’ behalves. Customers will receive a confirmation email and can expect to hear from their assigned Claim professional shortly thereafter.)

By phone:

• Personal Insurance – 1.800.CLAIM33 (1.800.252.4633)
• Business Insurance – 1.800.238.6225

Suspension of Binding Authority
As a reminder, with some severe events, one or more of our business units may suspend binding authority. You can get updates on suspension of binding authority by logging onto the “For Agents”section of our website.

*Travelers expressly disclaims any responsibility for the content, materials, accuracy of information and/or the quality of the products or services provided by, available through, or advertised on these third-party sites.

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