A message from Principal Matt DeFendis:
Good morning everyone.
As you know, D&D has implemented a work at home program that is allowing the vast majority of our staff and producers to work remotely. As an essential business in California, D&D remains open for business to assist our clients with their insurance needs.
Effective at the end of business today, all phones for all offices outside Fresno will be forwarded to Fresno who will in turn forward to your direct dial numbers. Similarly, all mail will be forwarded to Fresno. Should you or a client need to mail anything to us, please send to PO Box 5479, Fresno, CA 93755. Signage will be placed at all offices and will state that due to COVID-19, we are temporarily closed to the public, but remain open for business to assist our clients remotely with their insurance needs. We will ask that they reach out to you by phone , email or our 800 number which is 800-248-8247. The Fresno office, however, will remain open with normal business hours, albeit with a skeleton staff, which will include some of our managers, IT, Accounting, MAID and our receptionist.
This is a reminder that all people working remotely should send all printing requests to [email protected]. MAID will print and mail out everything that needs to be mailed. The email should include the document and any instruction for printing or mailing. Please do not mail anything from your home as we want to maintain a record in our system. Faxes will also be forwarded to MAID and attached in EPIC in the normal course.
I must impress on each of you, that while working remotely at this level is new to our office, maintaining the privacy of our clients is not. To that end, please do not put any Company data or information on any personal device. Lastly, at this time, communication is key. We will continue to provide you with relevant information as quickly as we can. Similarly, communicate with each other and our clients to ensure service in uninterrupted and remains at its highest level.
Thanks for your cooperation and should you have any questions, please let me know.
Matthew DeFendis
Principal